At Olive Squad, we are committed to ensuring the satisfaction of our customers. This return policy outlines the process and conditions under which returns and exchanges are accepted.
1. Return Period: Customers can return products within 07 days of receipt. To be eligible for a return, items must be unused and in the same condition as received, with original packaging.
2. Return Process: To initiate a return, please contact our customer service team at hello@olivesquad.com. Provide your order number, details of the product, and the reason for return. We will provide instructions on how and where to send your return.
3. Return Shipping: Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 07 days.
5. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at hello@olivesquad.com and follow our return process for sending your item.
6. Non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.
7. Sale Items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
8. International Returns: International customers are responsible for return shipping, duties, taxes, and fees.
Thank you for shopping at Olive Squad. If you have any questions regarding our return policy, please contact us at hello@olivesquad.com.
