Refund policy

Thank you for shopping at Olive Squad. We take pride in the quality of our products and services and aim to ensure complete satisfaction for all our customers. The following policy sets out the conditions under which refunds are provided.

1. Eligibility for Refund: Refunds are only offered for products returned in accordance with our Return Policy. To qualify for a refund, items must be returned within 07 days of receipt, unused, in the same condition as received, and in the original packaging.

2. Process for Requesting Refunds: To request a refund, please reach out to our customer service team at hello@olivesquad.com with your order number and reason for the refund request. We will guide you through the process of returning the product (if applicable).

3. Inspection of Returned Goods: Once your return is received and inspected, we will send you a notification of receipt. We will also notify you of the approval or rejection of your refund based on the condition of the returned item.

4. Refund Processing: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, typically within 07 days.

5. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@olivesquad.com.

6. Sale Items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

7. Non-refundable Items: Certain types of items are exempt from being returned and refunded, such as perishable goods, custom products, and personal care goods.

8. International Refunds: For international orders, any duties, taxes, and shipping fees are non-refundable. The refund will only cover the cost of the merchandise.

9. Modification of Refund Policy: Olive Squad reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

For any questions or concerns regarding our refund policy, please contact us at hello@olivesquad.com.